Help with the Pika Labs AI video app. Most questions are answered below; for anything else, email us and we reply within two business days.
Failed renders are refunded automatically to your credit balance. If a render shows as in progress for more than 10 minutes, close and reopen the app; the job is tracked server-side and will update. If it still does not finish, email us with the time you started it.
Each render costs credits based on the model, duration and resolution you choose. The exact cost is shown before you confirm. Free credits are granted on first launch; more are available through in-app purchase.
Purchases are processed by Apple. To cancel a subscription, open Settings → your name → Subscriptions on your iPhone. To request a refund, use reportaproblem.apple.com. We cannot issue refunds directly for App Store purchases.
If your credits or subscription are missing after reinstalling or switching devices, use Restore Purchases in the app's settings while signed into the same Apple ID.
You can delete individual generations from your library at any time. To delete everything associated with your device session, email contact@vidjar.net from the app's settings screen (it attaches your anonymous session ID) or include the ID manually. See the Privacy Policy for what we store and for how long.
To report abusive or infringing content generated with Pika Labs, email contact@vidjar.net with a description and, if possible, the share link. We act on reports involving minors or non-consensual imagery as a priority.